The world of quality engineering is rapidly changing. At Suncorp, we’ve redefined how testing is done by blending the strengths of modern engineering practices, the evolving role of the workforce, and the power of AI. This session shares our journey of adopting Playwright as a robust automation framework, embracing AI-driven tools to scale quality across multiple brands. I’ll explore how the workforce adapted in this new landscape, how engineering practices evolved to support speed and reliability, and how AI is reshaping the very definition of testing.