Workshop Description

Most testing failures aren’t caused by tools, automation gaps, or frameworks.

They fail because stakeholders lose trust, alignment breaks down, and communication collapses under pressure.

In this workshop, participants will learn how experienced test leaders manage stakeholders in complex, high-pressure environments, where risk is visible, emotions run high, and decisions matter. Drawing on real delivery experience across global programs, this session goes far beyond theory to show how influence, trust, and clarity are deliberately built and sustained.

You’ll explore why stakeholder behaviour is driven by psychology, stress, and perception, not logic alone, and how testing leaders must operate differently from other roles. Through practical frameworks, case examples, and guided exercises, you’ll learn how to identify hidden stakeholders, prioritise influence, communicate with executives, manage conflict, and maintain control during escalation and uncertainty.

This workshop equips you with repeatable tools and behaviours you can apply immediately, whether you’re leading a testing stream, managing quality in transformation programs, or influencing delivery without formal authority.