In this talk, we will share a real-world story about how a chaotic production system was transformed into a structured, stable, and efficient ecosystem. You will get to know about how production failures were minimised and system reliability was improved while saving valuable time and costs. You will also gain insights on the initial challenges faced by the customer, the strategic interventions that led to success, and the measurable impact on quality engineering. Expect to see key KPIs, actionable recommendations, and lessons learned that you can apply to your testing and quality engineering practices.